ESG recently surveyed 2,000 IT decision makers to understand whether, and to what degree, organizations’ comprehensive technology transformations are delivering competitive advantages. The study focused on organizations’ progress delivering modern digital end-user experiences, innovating with data, and delivering more flexible IT services. Organizations making the most progress across all three areas were categorized as Technology Accelerators, and ESG observed that they outperform their peers lagging in these transformations (Technology Reactors) in many areas.
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