Five Cloud Deployment Types Every Contact Center Should Consider

Contact centers around the globe are hurtling toward digital transformation at breakneck speeds. Despite challenges due to the recent workforce shift, many of the world’s largest enterprises are moving to the cloud to transform their customer experience and enable digital business.

The cloud has many benefits — and there are numerous ways to get there. As you map your path to the cloud, it might feel like every option requires a “rip-and-replace.” That’s not ideal — or even possible — considering your organization’s size, geographic reach and overall complexity. You sense your future lies in the cloud, so it’s important that you get there the right way.

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