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Every business is now a digital business, regardless of industry. To deliver on the business promise, I&O leaders must focus on platforms and practices that empower employees and delight customers. The speed of infrastructure services and efficiency are just two of the underlying critical capabilities for success. As businesses evolve, they must increasingly rely on infrastructure automation to deliver such capabilities required of them. In 2020, 56% of global infrastructure technology decision-makers surveyed by Forrester reported that they are implementing or have implemented infrastructure automation software; a further 19% said that they were planning to do so in the coming year.1 To succeed, I&O leaders must strategically implement these automated technologies to power the agility, speed of execution, security, and dependability to delight customers.
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