Gap Inc. Transforms In-Store Wi-Fi Experience with AI-Driven Networking

Technology has transformed retail, changing how shoppers interact with their favorite brands. To give customers and retail associates the best experience with in-store Wi-Fi, Gap Inc. found AI-driven networking to be a perfect fit.

“We are excited to partner with an enterprise that shares our vision of one day relying on AI to drive all support calls and functions.” – Vishal Goradia, Senior Director of Networking and Technology, Gap Inc.

With a modern, microservices cloud architecture, the Mist Platform lays the foundation for game-changing services. AI-powered insight reduced technical staff visits to stores by 85%. Full access to rich APIs simplifies automation and integration with operations tools. And, a corporate backbone, based on Juniper, connects corporate offices, distribution centers, and web properties to data centers.

With the AI-driven Mist platform, stores now have predictable, reliable, and measurable Wi-Fi. IT staff has greater visibility and can leverage the power of automation to consistently meet Wi-Fi service levels and user expectations.