Global Bank Reuses Data to Fight Fraud and Improve Customer Experiences

In the wake of COVID-19 and new digital operations, banking and financial institutions have to cope with increasing bank fraud incidents.

This case study highlights how Teradata helped a top 10 global bank build out a predictive analytics strategy to boost fraud detection and improve customer experience. Download to learn how the bank achieved its goals, including:

• Protected 15 million customers from remote access takeovers
• Reduced the number of false positive alerts or account takeovers
• Cut call center costs and volumes
• Improved customer service with chat and email solutions