How Self-Service Tech Boosts Employee Experience

Today’s HR departments and C-suites nationwide are abuzz with talk of building and delivering an “employee experience.” Often abbreviated as “EX,” it is the sum of all interactions, good or bad, that an employee has during his or her term of employment with a company.

As defined by Jacob Morgan in his 2017 book on the topic, The Employee Experience Advantage, those EX interactions can be divided among three environments that surround the worker:

• Technology 
• Workspace 
• Culture