How Zendesk Uses Slack

How Zendesk engineers manage incidents with Slack.

For the more than 145,000 businesses relying on Zendesk, there can be no compromises when it comes to security. It’s a tremendous responsibility, but one Zendesk is more than ready to tackle.

This e-book offers an upclose look at how the engineering team at Zendesk uses Slack to analyze and manage incidents, prevent fraud and abuse, and keep senior leadership informed.

At the heart of this story is how engineers get more done inside Slack’s channel-based collaboration platform. By bringing the right people and the right tools together, Slack helps the Zendesk team prepare for the unexpected and deliver more value to its customers.