IDEA Act_QTC Case Study

As CIO of QTC, Nader Nemati and the Information Technology team lead the digitization efforts of one of the largest independent medical examination providers in the U.S.

For over 35 years, QTC has been providing services like pre-employment and disability exams for hundreds of thousands of claimants annually through a network of thousands of medical providers for over 90 different government agencies. Sticking to QTC’s values in name and in practice—quality, timeliness, and customer service—requires QTC’s technology and business teams to leverage technology to improve internal processes.

That’s especially true when it comes to serving QTC’s veteran population.

Veterans injured during their service rely on QTC and the VA to perform the medical exams necessary to receive benefits. Any delay in that process means veterans must wait additional days—or even weeks—for their much-needed benefits. Looking across QTC’s workflow, Nemati and the QTC team saw an opportunity to get completed exams to the Department of Veterans Affairs and other government agencies faster using several innovative process enhancements and products including DocuSign eSignature.

“The sooner you can get the results back to the VA, the sooner the
veterans can get their benefit determination reviewed by the VA,” Luis Arcantur – QTC Product Manager says. “That is a great mission that drives QTC to continuously look to improve its processes and timeliness in delivering the services.”