Invest In Employee Experience (EX), Drive Your Bottom Line Growth

In today’s world, technology is woven into the fundamental experience of an employee’s workday. When technology does not live up to its expectations, employees’ productivity, and, crucially, experience suffers. Recognizing this, IT decision-makers (ITDMs) are increasing their focus in employee experience (EX) initiatives — ranging from improving office workspaces to investing in employee-facing technology — and have high hopes of what they’ll offer.
 Studies show that engagement peaks when employees can make daily progress in the work that they know matters most. But when employees know what they need to get done, and they are limited by their technology resources, they become frustrated, triggering a vicious cycle of disengagement.1 Enabling employees with the correct resources — across technology and HR and culture policies — is paramount to creating a positive employee experience. Good employee experience drives bottom-line growth, as happy employees create exceptional customer experiences. And in turn, companies are able to more effectively retain and grow their customers. This fact is further underscored in a Forrester report which notes that a 5% improvement in employee engagement leads to a 3% increase in bottom-line revenue.
Intel and Lenovo commissioned Forrester Consulting to evaluate global enterprises’ employee experience strategies and how full-time employees perceive their experiences with company-provided laptops and other devices. Forrester conducted two online surveys — one with 1,014 IT decision-makers and the other with 1,845 full-time employees — and nine qualitative interviews with IT decision-makers across the globe. Organizations must understand technology’s effect on EX and remain resilient with EX initiatives.