(JP) 2022 Contact Center Buyer’s Guide

Getting trends and technology right is the fastest way to improve customer and employee experiences

In the spring of 2022, it will be exactly two years since the spread of COVID-19 began. The global pandemic has changed the way we live, work, and do business.

Customer experience (CX) leaders are now looking to agility when choosing solutions. Agility is essential for companies to differentiate themselves in speed and sustainability, regardless of future changes.

Main contents of the guide:

• Trends that will define the customer and employee experience of the future
• Contact center functions that will be essential after 2022
• Questions to ask your CX technology provider
• Tips for choosing a solution