Manufacturers around the world are accelerating their responses to key societal, technological, and customer trends. Manufacturers must deal with ever-expanding complexity in their businesses. Customers are demanding products and solutions tailored to their unique needs that are smarter, more connected, and more eco-friendly, as well as often being able to operate autonomously. These products and systems are becoming more complex, part of a “system of systems” ecosystem, with functionality and differentiation now being driven by software and electronics. This necessitates more intelligent product development and production environments as well as expanding in-service management requirements.
Business evolution is also necessary for survival—today’s complex, smart, connected products require manufacturers to digitally evolve within the context of their extended enterprise value networks. For example, Work from Home (WFH) and improved remote collaboration are necessary responses to the COVID-19 pandemic—and in many cases these changes will be permanent. Companies will need to support new ways of working and remotely managing their distributed personnel, partners, suppliers, and customers.