Making the Change: How to Lead a Digital Transformation to Success

Humans and habits go together like bread and butter. Even when those habits are detrimental, people have a hard time altering their behaviors. This can help explain why 70% of all workplace change initiatives fail. But in today’s business environment, evolution is inevitable, so individuals must constantly learn new skills, technology and procedures to be competitive.

One of the biggest obstacles to transformation is the human mind, which is hard-wired to repeat past actions. We’re biologically compelled to uphold the status quo even when it’s not the best option, a condition known as “repetition compulsion.”

And with something as important as benefits enrollment, there can be even more resistance to change because so much is at stake for everyone involved.