In the last year, enterprises and industries of all kinds faced rapidly changing business environments and widespread disruption. They either adapted, or found themselves leapfrogged by more agile competitors.Some organizations have the agility to:
•Seize market opportunities
•Improve customer journeys
•Create or respond to competitive disruption
•Increase innovation
Others don’t. What is the difference? In many cases, it comes down to applications and business processes. For instance, during the pandemic, many industry leaders had only weeks or months to roll out innovations such as the integration of mobile applications and telemedicine in healthcare and the adoption of contactless payment in banking.