Not All Cloud Contact Center Vendord Can Deliver True Omnichannel Service

Choosing a new contact center platform is a big decision that involves more than just a feature-by-feature comparison. Other elements, such as a prescriptive migration programs and post-sale support, are critical to your success — in the near term and down the road.

This guide compares four contact center vendors on:

• Technical ability to deliver services in a cloud-based environment
• Viability in the marketplace
• Ability to deliver a proven, prescriptive migration process