Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18

With all the options in the rapidly changing marketplace for cloud-based contact centers, it’s a challenge to find the right solution for your business. Easily compare the leading contact center solution vendors in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18, based on their ability to offer full voice call routing and multichannel customer service in the cloud. 

Learn why Genesys has been positioned as a leader who has solutions for businesses of all sizes and in all industries around the world. 

Read the Ovum Decision Matrix to:

• Compare cloud contact center solutions based on the strength of their technology platforms
• Contrast vendors on their ability to handle multichannel customer interactions and connect with customer and company data through analytics
• Understand each vendor’s market impact and why Genesys was chosen as a leader