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What are the best ways to ensure your contact center is handling the customer experience appropriately while remaining efficient?
41% of contact centers deliberately sacrifice the customer experience to boost efficiency. Less than 33% think their contact centers successfully balance efficiency and the customer experience. Many professionals believe efficiency does not have to have a downside, and handling contacts efficiently should not hurt the customer or annoy the prospect.
View this white paper now to find out several ways to boost effectiveness without pushing the customer to the side. Read on to learn the essentials to customer engagement success, including:
- Coaching your agents for maximum results
- Efficient channel surfing
- Optimizing quality and efficiency
- And more