Remote Agent Playbook

This is a manual to help you prepare your contact center with a business continuity plan to make remote work a functional reality.

While working remotely continues to grow in popularity, the decision to allow teams to work from home has typically presented more challenges for some areas of business when compared to others. As organizations navigate potential emergency situations that forge agents to work remotely, RingCentral can help you continue to work as a team to serve your customers even while they are working from home.

Read this whitepaper to learn:

• What changes with remote support teams
• What strategies you can implement now
• How to manage your teams across locations to service customers