Service Automation Article

Giving customers what they want is the number one priority in any business. For communications service providers, that comes down to one thing: delivering on quality service.

The technology most communications companies (small and large) rely on for service is an inefficient mess of systems. Historically, most company resources have gone into building networks, not so much into streamlining all systems across the organization. This inefficiency is important to address, especially given the huge growth of customer expectations.