Service, simplified: How transportation & logistics businesses can make life better for customers

Transportation & logistics (T&L) organizations are enduring a perfect storm – and disruptive events have accentuated the already existing weaknesses of their legacy systems and manual processes. While e-commerce sales boomed during pandemic lockdowns, global supply chains were severely impacted by factory closures, labor shortages, clogged ports, and natural disasters.

Amid these unprecedented events, new and digitally savvy competitors have continued to upend traditional ways of doing business – with the advantage of building on new, connected, intelligent, and modern technology.

 As they strive to deal with the increased demand and limited capacity, as well as win market share in this challenging landscape, existing T&L businesses are being forced to do more with less while remaining reliant on older technology and paper-based processes.