Special Report: The State of Chatbots

It is time to change the conversation about chatbots in the contact center.

We’re already aware of the theoretical power of the technology. We already know chatbots have the potential to transform customer support.

With the customer experience landscape becoming more competitive, we must transition from discussing the hype to demanding results. What challenges are preventing us from making the most of chatbot investments? How can we ensure our chatbots are truly elevating the customer experience?

This special report on the State of Chatbots has the answers. It details a customer-centric blueprint for implementing, measuring and optimizing chatbots. Topics include:

• 5 major chatbot mistakes
• 3 signs of a valuable chatbot
• Ways to align chatbots with customer intentions
• Steps to create “omnichannel” bots
• 3 ways chatbots impact the agent experience
• Keys to creating more “intelligent” bots