State of IT Operations & Journey to Preventive Healing

As enterprises make the shift to multi-cloud-based infrastructure, monitoring tools have been hard-pressed to keep up with increased complexity. High stakes incidents are overwhelming IT Operations teams and downtime has become more expensive than ever. 

Traditional APM and legacy tools are a liability for many organizations and are no longer capable of managing the modern enterprise cloud. Companies are stuck reghting and troubleshooting has become more complicated and time consuming. 

To resolve this dichotomy, automation in ITOM, preventive healing (i.e preventing a problem even before it occurs) and eective capacity forecasting are the way forward. 

This report outlines the challenges organizations face as they combat the complexities of the enterprise cloud, and why the journey to preventive healing has made it to the top of the agenda for CIOs and IT Operations leaders in 2020.