The 2021 Wolters Kluwer Biglaw Decision-Makers Survey

Famously a hidebound group, lawyers have traditionally been slow to adopt new business models — and even slower to bring the latest technology onboard.
That, of course, changed in the spring of 2020, when the coronavirus pandemic mandated a shift to remote work, along with an overhaul of law firms’ operations and tech capabilities.
Suddenly, varied “work from anywhere” technologies became a critical component of business continuity plans. Lawyers accustomed to marking up paper printouts traded in their manila folders for videoconference lighting, while Biglaw’s IT departments worked around the clock to facilitate the transition.
Even amid this upheaval, large law firms grew their profits substantially. And while there can be no silver lining to a global pandemic, the industry has largely risen to the occasion, taking new steps that drive efficiency and profits.

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