The Best of Both Worlds: Combining Communities with Self-Service

Companies are constantly challenged to improve their customer service experience to meet increasing customer expectations – while at the same time, being asked to reduce costs. The popularity of new customer service communication channels just adds to the complexity of delivering a great customer experience.

The most effective solutions are often focused on either enabling customer communities that include questions from popular social channels or developing self-service capabilities powered by a knowledge base. At Jive, we believe both elements are critically important, and that you shouldn't choose one over the other.

Download the whitepaper to learn how to deliver self-service communities in a seamless customer experience.