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A trends report by Freshworks
The last two years have resulted in permanent changes in customer behavior. Businesses have been swept up in the Digital Wave – and even as the world opens up (slowly), they will still continue to be carried away on its current.
Freshworks’ hot-off-the-press report highlights 5 big CX trends to stay afloat at scale by embracing efficiency-focused, customer-centric, digital-first channels alongside making use of innovative technologies like AI.
Read the report to stay on top of these evolving CX trends to