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The impact on commerce across the world due to COVID-19 has been nothing short of devastating. Retail sales are down close to 20% in the United States, with many categories suffering even more precipitous drops.
The rapidly changing trends we are seeing in real time are certainly patterns that we will expect to see once we emerge— with our health mostly intact, but our retail environment likely changed forever: more online shopping, further declines in mall and department store traffic, reliance on gig workers to shop and deliver.
Download this whitepaper to explore the strategies that differentiate the leaders in commerce from the rest of the pack.