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Digital engagement channels, whether through self-service options like a virtual assistant or through the one-on-one personal attention of live chat, give customers the personalized, immediate assistance they want.
Download this eBook to learn why forward-thinking organizations are increasingly opting for an integrated strategy, where live chat and virtual assistants work together seamlessly. You'll also see the results they’re achieving:
- A global airline achieved an 80% first contact resolution rate
- A major cruise line realized a $16M increase in revenue
- A global shipping and delivery company handled 50% of inquiries without human intervention
If you’re considering adopting live chat or a virtual assistant, read these case studies to see the benefits you could reap—and why the technologies work better together.