The Total Economic Impact™ Of Amazon Connect

Few things are more complex—or expensive—than running a contact center. A new study by Forrester Research discovered that moving to Amazon Connect from a legacy cloud contact center providers can offer significant cost savings. Based on Forrester’s analysis of six customers who made the switch, The Total Economic Impact of Amazon Connect report reveals that a three-year 241% ROI can be attained from cutting costs, increasing operating income, and improving agent productivity.