What Is the Best Way to Evaluate Intranet and Enterprise Social Network Software?

You've likely heard the buzz about “social intranets,” “interactive intranets,” and “enterprise social networks”(ESNs), and it's true that these new-generation technologies can have a huge, transformative impact. But choosing the right solution isn't a no-brainer. A large percentage of tech projects fail because initial evaluations focus solely on features and don't weigh the impacts on actual business processes.