What your employees need to keep your customers happy

Just how happy are your employees? Do they enjoy their work? Do they often go above and beyond to ensure that your customers are happy?
Perhaps more importantly, what do you do to maintain employee engagement? It’s not enough to assume a lack of complaints means you’re doing well. Increasing employee engagement is a crucial strategy for any business, particularly for small or medium- sized businesses who may be working on tighter margins than larger corporations.