What’s Hot in Professional Services: Key Trends Affecting Your Services

There’s a lot cooking in professional services: technology changes, maturing service offerings and increasing client demands. The last two years have ushered in drastic changes to how professional services is practiced and delivered, led by the move from on-premise solutions to X-as-a-Service-based (XaaS) delivery model.

As we start to come out of the pandemic and emerge into the “new normal,” we predict that embedded professional services organizations (ESOs) that embrace these trends and implement the following strategies will improve engagement success, increase profitability, and boost client satisfaction and loyalty: 

• Shifting from onsite to remote delivery: while digitization and digital transformation were well underway before the arrival of Covid, the pandemic supercharged the migration from the corporate office to the home office — and there is no going back. 
• Staying agile with the speed of business: customers are demanding that value is delivered faster, and in smaller iterations. 
• Implementing alternate engagement models: more professional services firms are moving away from traditional time and management (T&M) billing and adopting subscription and outcome-based models. Welcome to the era of “Services-as-a-Service!” 

Download the What’s Hot in Professional Services: Key Trends Affecting Your Services and learn more about how the trends in professional services are impacting ESOs and how to enable your team to improve engagement success, increase profitability, and boost client satisfaction and loyalty.