The new lynch pin to success in financial services is on-boarding. Firms that
master on-boarding defend against early attrition, improve success with crosssell
and up-sell, and get revenue-generating assets in-house faster.
Flexible and robust on-boarding systems are also key to keeping pace with ever evolving regulations so compliance can be assured without runaway costs.
But major impediments stand in the way of great on-boarding. By its nature,
the on-boarding process is cross-departmental, creating communication and
collaboration challenges. Inflexible legacy technology systems create hurdles
that lead many institutions to revert to manual processes which can’t easily be
tracked and optimized.