Worldpay Consumer Behaviour and Payments Report 2016

An exclusive IT report on customer experience. It highlights consumer expectations of today’s shopping experience and role technology plays. Based on a survey of 2,500 consumers across the UK, this paper explores what consumers like and dislike about certain aspects of their shopping journey, analyzing their behavior across the different buying channels,

• Provides insights into customer behaviour to give you a deeper understanding of what they want from retailers.